MADE TO ORDER

Some styles are made to order (each made to order product is stated on the product description of the product page). For made to order styles please expect estimated shipping to be within 1 - 2 weeks after purchase unless otherwise stated. For pre order items, please expect delivery on the date stated on the product description.

USA SHIPPING

Orders will be processed within 2-3 business days upon purchase date. Orders placed are processed Monday-Friday only (excluding major holidays). Delivery times are provided as a guideline only, and do not take into account possible delays caused by payment authorization and/or stock availability. Orders will be shipped via UPS Ground. Expedited shipping is available at additional cost. Please inquire via info@orseundiris.com. Please inquire via info@orseundiris.com.

Signature upon delivery is required on all purchases made over $500 USD. If you'd like your package to be released without a signature required, please email Orseund Iris to release your parcel without a signature.

Orseund Iris is not responsible for lost and/or stolen packages. Any items that are not signed for with direct signature will be shipped back to Orseund Iris. All fees to ship the package back to customer will be covered by the customer. Once your item has been shipped you will receive a confirmation email with tracking info. Allow 1 day for tracking info to update.

Please note that UPS is unable to deliver to P.O. Boxes or APO/FPO addresses. If you entered a P.O. box as your delivery address, we will reach out to you via e-mail to get an alternative address which may delay your delivery.

USA SHIPPING METHODS AND COSTS

Domestic US orders will be shipped via UPS Ground. Expedited shipping is available at additional cost charged to the customer separately. Please inquire via info@orseundiris.com. To estimate shipping and tax fees select state and zip code upon checkout. Orseund Iris is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

INTERNATIONAL SHIPPING

International orders are orders shipped to countries other than the U.S. International orders will be shipped via DHL Express shipping unless notified otherwise. DHL typically takes 3 business days to arrive. International shipping costs vary with shipping location. Orders that are designated for shipment to countries outside of the U.S. may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees if your order is under $250 USD. We offer free shipping including import fees for orders over $250 USD. If you refuse a shipment from Orseund Iris, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Orseund Iris.

INTERNATIONAL RETURNS

We do not provide shipping labels for international returns or exchanges. International customers interested in a return for a refund or exchange must cover return shipping costs. For more information on making an international return please email info@orseundiris.com.

RETURN POLICY

Orseund Iris accepts unwashed, unworn and undamaged merchandise, with tags attached, for a full refund within 20 days from delivery date. Returns must be returned with any additional gifts included with your purchase for a full refund. If unreturned we will charge you for these items and they will be deducted from your refund. When returning an item, we will provide the return label, however, the original shipping cost will not be refunded. We have the right to deny credits if the merchandise returned does not meet our return policy requirements. We only allow exchanges on a different size of the same item.

HOW TO RETURN AN ITEM

1. Click here for our Return Portal to start your return

2. Enter your order number and email address associated with the order.

3. Select the item(s) you wish to return

4. Choose the correct reason for your return

5. Select the credit method you prefer (return or exchange)

6. Once approved, you will be contacted via email with a pre-paid shipping label and next steps

7. We will process your return once it is received and evaluated at our warehouse.

EXCHANGES

Once the exchange item is received to the Orseund Iris studio, we will send out your exchange request as soon as possible while notifying you with new tracking. Orseund Iris covers exchange shipping free of charge.