PRE ORDER

For items listed as pre order, please expect delivery within the delivery date window stated on the product description. For more information on your pre order, please inquire at info@orseundiris.com. or text us at +1 (646) 919-1516.

NEW YORK CITY STUDIO PICKUP

Orders are available for local New York City pick up from the Orseund Iris Studio in Bushwick, Brooklyn. Pick up options only available from Monday - Friday from 10:30am - 6:00pm. Saturday and Sunday pick up is not available. Bring your confirmation email when you come to collect your order. Please call or text +1 (646) 919-1516 upon arrival. Please allow 2-4 days for us to prepare your order. You will receive an email confirmation when your order is ready for pickup. Please sign up for text messages notifications at checkout and you'll receive a text when your order is ready for pick up. Address is released when order is placed. No delivery options available.

USA SHIPPING

Orders will be processed within 2-3 business days upon purchase date. Orders placed are processed Monday-Friday only (excluding major holidays). Delivery times are provided as a guideline only, and do not take into account possible delays caused by payment authorization and/or stock availability. Orders will be shipped via UPS Ground or FedEx Ground. For expedited shipping please reach out to us directly at info@orseundiris.com or call or text us at +1(646) 919-1516.

P.O. BOXES

Please note that UPS and FedEx is unable to deliver to P.O. Boxes or APO/FPO addresses. If you entered a P.O. box as your delivery address, we will reach out to you via e-mail to get an alternative address which may delay your delivery.

USA SHIPPING METHODS AND COSTS

Domestic US orders will be shipped via UPS Ground or FedEx Ground. Expedited shipping is available upon request. Please note that expedited shipping is not processed on Saturdays or Sundays. If you requested expedited shipping on a Saturday or Sunday, this will ship on the soonest business day.

To estimate shipping and tax fees select state and zip code upon checkout. Orseund Iris is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

INTERNATIONAL SHIPPING (EXCEPT RUSSIA)

International orders are orders shipped to countries other than the U.S. International orders will be shipped via DHL Express shipping unless notified otherwise. DHL typically takes 3 business days to arrive. International shipping costs vary with shipping location.

SHIPPING TO RUSSIA

Shipments to Russia will be shipped via UPS Ground Worldwide shipping unless notified otherwise. UPS Ground Worldwide typically takes 3-5 business days to arrive. International shipping costs vary with shipping location.

TAXES AND DUTIES

Orders that are designated for shipment to countries outside of the U.S. may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from Orseund Iris, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Orseund Iris.

INTERNATIONAL SHIPPING METHODS AND COSTS

International orders will be shipped via DHL Express. We do not offer any quicker expedited shipping for international orders other than DHL Express. DHL Express ships within 1-2 business days within Europe and within 3-4 business days in Asia. To estimate shipping and tax fees select state and zip code upon checkout. Orseund Iris is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

SIGNATURED REQUIRED

Signature upon delivery is required on all purchases. If you'd like your package to be released without a signature required, please email Orseund Iris at info@orseundiris.com or text us at +1 (646) 919-1516 to release your parcel without a signature after placing your order.

Orseund Iris is not responsible for lost and/or stolen packages. Any items that are not signed for with direct signature will be shipped back to Orseund Iris. All fees to ship the package back to customer will be covered by the customer. Once your item has been shipped you will receive a confirmation email with tracking info. Allow 1 day for tracking info to update.

EXPEDITED SHIPPING

Expedited shipping is available upon request. Please reach out to us directly at info@orseundiris.com or call or text us at +1(646) 919-1516 for expediate shipping. Please note that expedited shipping is not processed on Saturdays or Sundays. If you requested expedited shipping on a Saturday or Sunday, this will ship on the soonest business day.

RETURN POLICY

Orseund Iris accepts unwashed, unworn and undamaged merchandise, with tags attached, for a full refund within 20 days from delivery date. Returns must be returned with any additional gifts included with your purchase for a full refund. If unreturned we will charge you for these items and they will be deducted from your refund. When returning an item, we will provide the return label, however, the original shipping cost will not be refunded. We have the right to deny credits if the merchandise returned does not meet our return policy requirements. We only allow exchanges on a different size of the same item. All accessories under $50.00 USD are final sale and not eligible for return or exchange.

HOW TO RETURN AN ITEM

1. Click here for our Return Portal to start your return.

2. Enter your order number and email address associated with the order.

3. Select the item(s) you wish to return.

4. Choose the correct reason for your return.

5. Select the credit method you prefer (return or exchange).

6. Once approved, you will be contacted via email with a pre-paid shipping label and next steps.

7. We will process your return once it is received and evaluated at our warehouse.

EXCHANGES

Once the exchange item is received to the Orseund Iris studio, we will send out your exchange request as soon as possible while notifying you with new tracking. Orseund Iris covers exchange shipping free of charge.