RETURNS & EXCHANGES

 

EXCHANGE & RETURN POLICY

If you would like to return or exchange an item please request a return authorization within 14 days of your delivery date. All returns must be shipped back to us within 7 days of your request being submitted. We offer returns for store credit, a refund back to your original form of payment, or an exchange for a different size or item. 

To be eligible for a return your item must follow the requirements below:

  • Items must be in the same condition that you received it; unworn, unused, and with all tags, including the "Do Not Remove" tag, and in its original product packaging.

  • Initial shipping charges cannot be refunded.

  • All accessories under $50.00 USD are final sale and not eligible for return or exchange.

  • Orseund Iris reserves the right to refuse any returns that do not meet our return policy requirements or are returned without authorization.

  • Please be advised that items returned with animal fur or strong odors acquired during the try-on process are subject to being considered damaged. In such cases, these items will be deemed non-refundable.

For Domestic exchanges we will accommodate an exchange for a different size in the same variant (style and color) or a new item. Follow the instructions for returns and select exchange when prompted.

For International exchanges we do not accept exchanges at this time. If you need a different size, item, etc. kindly place a new order and return your current full-priced item for a refund or store credit.

All sale items are considered Final Sale and are not eligible for a return or exchange.

Please note there is a $25 restocking fee for all return orders.


Orseund Iris is not responsible for items not received due to shipping issues while in transit.

Please note that duties and taxes paid on international orders are non-refundable. These fees are determined by local customs authorities and are outside of our control.


PREPARE YOUR RETURN

Customers within the United States, please click for our Return Portal and follow the prompts to prepare your return.

International Customers outside of the United States, please click for our Return Portal and follow the prompts to prepare your return.
(Please note, the cost of your return label calculated on the return portal will be deducted from your refund)

RECEIVE A REFUND

Please allow 15 business days for your refund or exchange to be processed once it arrives at our warehouse.

Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund. 

If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please allow up to 5 business days for your return to be processed.

DEFECTIVE ITEMS

To claim an item please follow the instructions within the “Prepare Your Return” section and on the return portal follow the instructions for faulty item.


RETURNED TO SENDER / REFUSED PACKAGES

Orders refused or deemed undeliverable by FedEx will be returned to our warehouse. We will contact you via email before cancelling the order. Customers who still want to receive the package must pay for a new shipping label to reship the order. 

Orseund Iris is not responsible for lost and/or stolen return packages. 

Please note, if you return more than 60% of orders placed in 12 months you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.

Please email all policy questions or comments to info@orseundiris.com.