RETURNS & EXCHANGES

RETURN POLICY

US/DOMESTIC RETURNS

If you would like to return or exchange an item please request a return authorization within 14 days of your delivery date. All returns must be shipped back to us within 7 days of your request being approved. We offer returns for store credit, a refund back to your original form of payment, or an exchange for a different size. 

To be eligible for a return your item must follow the requirements below:

  • Items must be in the same condition that you received it; unworn, unused, and with all tags, including the "Do Not Remove" tag, and in its original product packaging.

  • Initial shipping charges cannot be refunded.

  • All accessories under $50.00 USD are final sale and not eligible for return or exchange.

  •  Orseund Iris reserves the right to refuse any returns which do not meet our return policy requirements or are returned without authorization.

  • Please be advised that items returned with animal fur or strong odors acquired during the try-on process are subject to being considered damaged. In such cases, these items will be deemed non-refundable.

All sale items are considered Final Sale and are not eligible for a return or exchange.

Please note there is a $25 restocking fee for all domestic return orders.

To return an item please follow the steps below to create a return authorization.

1. Click here for our Return Portal to start your return.
2. Enter your order number and email address associated with the order.
3. Select the item(s) you wish to return.
4. Choose the correct reason for your return.
5. Select if you are returning or wanting an exchange.
6. Once approved you will be contacted via email with a pre-paid shipping label and next steps.
7. Please allow 15 business days for your refund or exchange to be processed once it arrives at our warehouse.

INTERNATIONAL RETURNS

Customers outside of the United States must use our International Returns and Exchanges Portal.

There is a $30 restocking fee for international returns and exchanges. The customer is also responsible for shipping costs which includes producing a shipping label. Customer is also required to share tracking information with the OI Customer Service Team info@orseundiris.com to prevent return processing delays. 

STORE CREDIT

We happily issue store credit in the form of a Gift Card which is sent via email once you complete the steps following our return portal. This Gift Card will be released once your item has passed our inspection standards. To activate, simply use your unique gift certificate code during the payment process at checkout!

EXCHANGES

We will accommodate an exchange for a different size in the same variant (style and color.) If you are wishing to exchange your item for a new style or color, please follow our returns policy and place a new order. 

Exchanges are only processed upon receipt and inspection of returned item(s) and are based on stock availability. Domestic exchanges are shipped free of charge. A maximum of one exchange per item will be allowed.

Please click here to request an exchange. 

Once the exchange item is received, we will send out your exchange request as soon as possible and update you with new tracking. Orseund Iris covers exchange shipping on domestic orders only.

DEFECTIVE ITEMS

If an item is received damaged or defective we will not issue a refund. We do not accept returns or exchanges for worn or used items. 

RETURNED TO SENDER / REFUSED PACKAGES

Orders refused or deemed undeliverable by FedEx will be returned to our warehouse. We will contact you via email before cancelling the order. Customers who still want to receive the package must pay for a new shipping label to reship the order. 

Orseund Iris is not responsible for lost and/or stolen return packages. 

Please note, if you return more than 60% of orders placed in 12 months you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.

Please email all policy questions or comments to info@orseundiris.com.