RETURNS & EXCHANGES

We hope you adore your pieces. Should you wish to return or exchange your order, you may submit your request within 14 days of your delivery date.

PROCESS EXCHANGE OR RETURN

EXCHANGE AND RETURN POLICY

You may submit a return or exchange request for eligible full-priced items within 14 days of delivery through our SWAP Returns Portal. All approved returns must be postmarked within 5 days of portal approval.

To be eligible for a return or exchange, your item must be unworn, unused, and in the same condition you received it, with all original packaging and original tags attached (including the "DO NOT REMOVE" tag). Items must be free of makeup, perfume, deodorant, animal fur, stains, or strong odors.

Please note:

  • Restocking & Shipping Fees: A $15 restocking fee applies to all domestic returns and will be deducted from your total. Initial shipping charges are non-refundable. For international returns, return label costs are deducted from the refund.

  • Final Sale: All sale items, accessories under $50 USD, and items worn for press, styling, photoshoots, or events are strictly final sale and cannot be returned or exchanged.

  • Domestic Exchanges: We accept domestic exchanges for a different size or color in the same style or new item. The exchange can be processed directly through our Returns Portal, where any difference in price will be automatically calculated. Orseund Iris cover outgoing shipping for eligible domestic exchange items.

  • International Orders: International returns are eligible for store credit or refund only; we cannot process international exchanges at this time. Duties and taxes paid are non-refundable.

  • Complimentary Gifts: Returns must include any promotional gifts received with the original order, or their retail value will be deducted from your refund.

Orseund Iris reserves the right to refuse any unauthorized returns or items that do not meet policy conditions, and is not responsible for items lost or stolen in transit. Accounts returning more than 60% of their orders over a 12-month period may be subject to a modified return policy.

PREPARE YOUR RETURN OR EXCHANGE

US & International Customers

Please visit our portal below and enter your order number and email address to submit your request and generate your prepaid shipping label:

https://returnsportal.shop/orseund-iris

DEFECTIVE OR DAMAGED ITEMS

If you received a damaged or defective item, please do not wear, wash, or alter it. Contact us immediately at care@orseundiris.com with your order number and photos of the issue so our team can assist you.

RECEIVE A REFUND

Once your return is received and inspected at our studio, please allow up to 15 business days for your refund, store credit (issued as a non-expiring gift certificate), or exchange to be fully processed.

For any questions, please email us at care@orseundiris.com.