SHIPPING & DELIVERY

ORDER PROCESS

Orseund Iris ships orders from our 3PL Monday-Friday only (excluding major holidays). Please allow 4-5 business days for your order to be processed and packed prior to shipping. Order delivery time depends on shipment courier and destination. Delivery times are provided as a guideline only, and do not take into account possible delays caused by payment authorization, stock availability, and/or delays due to customs. Orseund Iris delivers worldwide. Please allow 24 hours for your tracking number & shipping label to update.

ORDER CANCELLATION

Our order fulfillment team processes your order upon receiving it and within the hour of your order being placed. Once a shipping label has been created it is not possible to cancel your order. Please reach out to info@orseundiris.com within one hour or less of placing your order if you want to try to cancel it. It is not a guarantee that we can cancel it as it may have already shipped. 

PRE ORDER

For items listed as pre order, please expect delivery within the delivery date window stated on the product description. For more information on your pre order, please inquire at info@orseundiris.com.

USA SHIPPING

All domestic orders and shipments placed with us online will be processed and shipped via FedEx 2Day. Delivery takes 2-3 business days, pending payment authorization and verification. Expedited shipping via FedEx Priority Overnight is available for domestic orders. Expedited shipping will only be processed during business hours, Monday-Friday. Please check our home page banner for updates on studio closures.

USA SHIPPING COSTS

Domestic US orders will be shipped via FedEx 2Day. To estimate shipping and tax fees select state and zip code upon checkout. Orseund Iris is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

P.O. BOXES

Please note that UPS and FedEx is unable to deliver to P.O. Boxes or APO/FPO addresses. If you entered a P.O. box as your delivery address, we will reach out to you via e-mail to get an alternative address which may delay your delivery.

LOST OR MISSING PACKAGES

If your order is damaged, lost or missing by FedEx, contact info@orseundiris.com. We will file a claim with FedEx and issue you a refund with proof that you did not receive your order.

INTERNATIONAL SHIPPING

International orders shipped to countries other than the U.S. via DHL Worldwide shipping are shipped Delivery Duty Paid DDP. All applicable duties and taxes for the order are paid at checkout. 

TAXES & DUTIES

Orders that are designated for shipment to countries outside of the U.S. may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Regulations for import duties and taxes vary by country and we are unable to control these costs or predict their amount. If you refuse a shipment from Orseund Iris, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Orseund Iris.

AUTHENTICITY OF PURCHASE

We take immense pride in offering our customers only the finest luxury fashion items. Each piece available through our website and studio is meticulously curated and authenticated to ensure it meets our rigorous standards for quality and authenticity.

We are committed to providing you with the confidence that comes from knowing your purchase is genuine. However, please be aware of the following:

  1. Authenticity Assurance for Direct Purchases:

    • We guarantee the authenticity of all products purchased directly through our official website or at our physical studio.
    • Each item undergoes a thorough inspection process before it reaches you, ensuring it meets our exacting standards.

  2. Limitations on Authenticity Verification for External Purchases:

    • We cannot confirm or verify the authenticity of any product that was not purchased directly through our official channels.
    • This includes items purchased from third-party sellers, online marketplaces, unauthorized retailers, or any other external sources.

  3. Recommendations for Authentic Purchases:

    • To ensure the authenticity and quality of your luxury fashion items, we strongly recommend purchasing directly from our website or visiting our studio.
    • Avoid purchasing from unverified sources that may not adhere to our strict authentication and quality control processes.

  4. Customer Assurance:

    • Our commitment to authenticity is unwavering, and we strive to provide complete transparency and peace of mind for our customers.
    • Should you have any questions or concerns regarding the authenticity of a product purchased through our official channels, please contact our customer service team info@orseundiris.com for assistance.

  5. Non-Affiliation with Unauthorized Sellers:

    • Orseund Iris is not affiliated with any unauthorized sellers or third-party marketplaces. We do not endorse or guarantee the authenticity of products sold through these channels.