Orseund Iris ships from Brooklyn, NY. All domestic orders and shipments will be processed and shipped via UPS Ground or FedEx 2Day within 3-5 business days, pending payment authorization and verification. All orders shipped to Russia will be shipped UPS Ground Worldwide within 3-5 business days, pending payment authorization and verification. All international orders will be shipped via DHL Express or FedEx International Priority within 3-5 business days, pending payment authorization and verification. Orseund Iris delivers worldwide.
Please allow 24 hours for your tracking number & shipping label to update.
HOLIDAY SHIPPING Due to inclement weather, holiday surges, and decreased staff, shipping couriers are experiencing delays. Order sooner than recommended dates for holiday delivery.
PRE ORDER For items listed as pre order, please expect delivery within the delivery date window stated on the product description. For more information on your pre order, please inquire at firstname.lastname@example.org or text us at +1 (646) 919-1516.
NYC PICK UP Orders are available for local New York City pick up from the Orseund Iris Studio in Bushwick, Brooklyn. Our Pick up option is only available from Monday - Friday from 10:30am - 6:00pm. Saturday and Sunday pick up is not available. Bring your confirmation email when you come to collect your order. Please call or text +1 (646) 919-1516 upon arrival. Please allow 2-4 days for us to prepare your order. You will receive an email confirmation when your order is ready for pickup. Please sign up for text messages notifications at checkout and you'll receive a text when your order is ready for pick up. Address is released when order is placed. No delivery options available.
USA SHIPPING Orders will be processed within 3-5 business days upon purchase date. Orders placed are processed Monday-Friday only (excluding major holidays). Delivery times are provided as a guideline only, and do not take into account possible delays caused by payment authorization and/or stock availability. Orders will be shipped via FedEx 2Day. Expedited shipping via FedEx Priority Overnight is available for domestic orders. Expedited shipping will only be processed when our studio is open. Please check our Contact Us page for studio closures.
P.O. BOXES Please note that UPS and FedEx is unable to deliver to P.O. Boxes or APO/FPO addresses. If you entered a P.O. box as your delivery address, we will reach out to you via e-mail to get an alternative address which may delay your delivery.
USA SHIPPING METHODS AND COSTS Domestic US orders will be shipped via FedEx 2Day.
To estimate shipping and tax fees select state and zip code upon checkout. Orseund Iris is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
INTERNATIONAL SHIPPING (EXCEPT RUSSIA) International orders are orders shipped to countries other than the U.S. International orders will be shipped via DHL Express shipping or FedEx International Priority. DHL typically takes 3 business days to arrive. FedEx International Priority typically takes 4 business days to arrive. Shipping costs and times vary with shipping location.
SHIPPING TO RUSSIA Shipments to Russia will be shipped via UPS Ground Worldwide shipping unless notified otherwise. UPS Ground Worldwide typically takes 3-5 business days to arrive. International shipping costs vary with shipping location.
TAXES & DUTIES Orders that are designated for shipment to countries outside of the U.S. may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from Orseund Iris, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Orseund Iris.
INTERNATIONAL SHIPPING METHODS AND COSTS International orders will be shipped via DHL Express or FedEx International Priority. We do not offer any quicker expedited shipping for international orders other than DHL Express. DHL Express ships within 1-2 business days within Europe and within 3-4 business days in Asia. To estimate shipping and tax fees select state and zip code upon checkout. Orseund Iris is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
SIGNATURE REQUIRED Signature upon delivery is required on all purchases. If you'd like your package to be released without a signature required, please email Orseund Iris at email@example.com or text us at +1 (646) 919-1516 to release your parcel without a signature after placing your order.
Orseund Iris is not responsible for lost and/or stolen packages. Any items that are not signed for with direct signature will be shipped back to Orseund Iris. All fees to ship the package back to customer will be covered by the customer. Once your item has been shipped you will receive a confirmation email with tracking info. Allow 1 day for tracking info to update.