SHIPPING & DELIVERY

ORDER PROCESS

Orseund Iris ships orders from Monday-Friday only (excluding major holidays). Please allow up to 4-5 business days for your order to be processed and packed prior to shipping. Order delivery time depends on shipment courier and destination. Delivery times are provided as a guideline only, and do not take into account possible delays caused by payment authorization, stock availability, and/or delays due to customs. Orseund Iris delivers worldwide. Please allow 24 hours for your tracking number & shipping label to update once your order is fulfilled.

ORDER CANCELLATION

Once a shipping label has been created it is not possible to cancel your order. Please reach out to info@orseundiris.com within one hour or less of placing your order if you want to try to cancel it. This includes changing a shipping address to another location.

PRE ORDERS

For items listed as a pre order, please check the delivery date window provided on the product page. This outlines the dates in which you can expect your item to ship. For more information on your pre order, please inquire at info@orseundiris.com. We will be sure to update you on any delays. 

For domestic pre-orders, we will ship in-stock items right away. For international orders, you can request a split-shipment by emailing info@orseundiris.com with your order number and the item(s) you would like to ship first. You will be required to pay the additional shipping costs. 

USA SHIPPING

All domestic orders placed online will be processed and shipped via USPS Ground Advantage, FedEx Home Delivery, FedEx Express Saver, or FedEx 2 Day, depending on the delivery option selected at checkout. Delivery times vary by carrier and service. Orders are processed pending payment authorization and verification.

USA SHIPPING COSTS

Domestic US orders will be shipped via USPS, Fedex Ground, or Fedex Express. To estimate shipping and tax fees select state and zip code upon checkout. Orseund Iris is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

P.O. BOXES

Please note that UPS and FedEx are unable to deliver to P.O. Boxes or APO/FPO addresses. If you entered a P.O. box as your delivery address and you have not heard from us, please email info@orseundiris.com with an alternative shipping address. 

LOST OR MISSING PACKAGES

Once your package leaves out warehouse, we are no longer responsible for damaged, lost, or missing items. 

INTERNATIONAL SHIPPING

International orders shipped to countries outside the U.S. will be sent via UPS Expedited or UPS Worldwide Saver, depending on the shipping option selected at checkout, and are shipped Delivery Duty Paid DDP. All applicable duties and taxes for the order are paid at checkout.

TAXES & DUTIES

Orders that are designated for shipment to countries outside of the U.S. may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Regulations for import duties and taxes vary by country and we are unable to control these costs or predict their amount. If you refuse a shipment from Orseund Iris, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Orseund Iris.

AUTHENTICITY OF PURCHASE

We take immense pride in offering our customers only the finest luxury fashion items. Each piece available through our website and studio is meticulously curated and authenticated to ensure it meets our rigorous standards for quality and authenticity.

We are committed to providing you with the confidence that comes from knowing your purchase is genuine. However, please be aware of the following:

1. Authenticity Assurance for Direct Purchases:

   • We guarantee the authenticity of all products purchased directly through our official website or at our physical studio.
   • Each item undergoes a thorough inspection process before it reaches you, ensuring it meets our exacting standards.
     

2. Limitations on Authenticity Verification for External Purchases:

   • We cannot confirm or verify the authenticity of any product that was not purchased directly through our official channels.
   • This includes items purchased from third-party sellers, online marketplaces, unauthorized retailers, or any other external sources.
     
     

3. Recommendations for Authentic Purchases:

   • To ensure the authenticity and quality of your luxury fashion items, we strongly recommend purchasing directly from our website or visiting our studio.
   • Avoid purchasing from unverified sources that may not adhere to our strict authentication and quality control processes.
     
     

4. Customer Assurance:

   • Our commitment to authenticity is unwavering, and we strive to provide complete transparency and peace of mind for our customers.
   • Should you have any questions or concerns regarding the authenticity of a product purchased through our official channels, please contact our customer service team info@orseundiris.com for assistance.
     

5. Non-Affiliation with Unauthorized Sellers:

   • Orseund Iris is not affiliated with any unauthorized sellers or third-party marketplaces. We do not endorse or guarantee the authenticity of products sold through these channels.